Returns & Exchanges
At Charcoal Threads, we want you to feel confident in every piece you wear; if your purchase isn't a perfect fit, you can return it within 30 days of delivery. All items must be in their original, unwashed condition with tags attached to be eligible for a full refund or exchange.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare Your Package
Securely pack your items in their original packaging and include the printed return authorization form inside the box.
Label and Ship
Affix the prepaid shipping label provided via email to the outside of your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our team inspects your return at the warehouse, your refund or exchange will be processed within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing